Refund policy

At MAQ, we are committed to providing the highest quality baby essentials and personal care products for your family. Due to the hygienic nature of our products, we maintain  fair return policy to ensure the safety of all our little customers.

1. Conditions for a Valid Return / Exchange

We gladly accept returns or exchange Offer within 7 days of delivery under the following specific circumstances:
•Damaged or Defective Items: The product arrived damaged, broken, or defective.
•Incorrect Order: You received the wrong item, size, color, or variant.
•Incomplete Order: An item from your order is missing from the package.

2. Hygiene & Safety Restrictions (Non-Returnable Items)

To maintain strict health and safety standards, the following products cannot be returned or exchanged once the original packaging has been opened or the seal is broken:

•Baby Feeders, Nipples, and Pacifiers
•Baby Liquid Cleansers and Creams (if unsealed)
•Adult Toothbrushes

⚠️ Note: Items must be completely unused, unwashed, and in their original packaging with all tags and seals intact to qualify for a return.

3. How to Initiate a Return / Exchange

If your order meets the criteria above, please follow these steps:
1.Take Proof: Take a clear photo or a short video of the defect, damage, or incorrect item (an unboxing video is highly recommended).
2.Contact Us: Reach out to our customer support team via our official social media handles or WhatsApp within 7 days.
3.Provide Details: Share your Order ID, product details, and the photos/videos of the issue.

4. Refund & Replacement Process

•Replacements: Once approved, we will dispatch a fresh replacement item to you free of cost.
•Refunds: If a replacement item is out of stock, a refund will be processed back to your original payment method (or via Bank Transfer/EasyPaisa/JazzCash) within 5 to 7 working days after we receive and inspect the returned item.